Customer Service Representative

JOB FUNCTIONS:

• Keep a positive attitude.  Keep this organizations mission at the forefront of decisions.
• Maintain professionalism in all interactions with staff, patients, families and remember you are a representative of this organization.
• Exude compassion and competence on the phone with patients and families and e3nsure issues are resolved and families are updated before leaving for the day.
• Receives orders and prepares all necessary documents to ensure timely delivery/set-up, pick-up, and service of equipment.
• Creates and maintains patient records in electronic medical record system.
• Review, prepare and maintain all documentation to be included as part of the customer file.
• Receive and distribute all incoming mail.
• Contact physicians and Hospice staff, when necessary, to clarify orders received with respect to prescribed home medical equipment and supplies.
• Maintain current records on all patients who have equipment and in which geographic area.
• Must monitor address changes on patients and update twice daily.
• Proficient with running reports out of system for administrative review.
• Other duties as assigned.

EDUCATION:

• High School diploma or equivalent; College preferred

WORK EXPERIENCE:

• Minimum one-year prior office experience required
• Prior knowledge of the medical field with experience in DME or home health care preferred
• Capable of safely lifting 25 lbs
• Prior experience in processing health insurance claims strongly preferred

SPECIAL SKILLS:

• Prior experience, knowledge, and skilled with computers and EMR applications.

REQUIREMENTS:

• Must possess a current, valid Driver’s License.
• Must demonstrate good verbal and written communication skills and techniques with facilities, patients, families, office staff, and physicians.
• Be capable of sound and mature judgement.
• Possess excellent telephone skills and an ability to interact with patients, customers, and medical professionals.