Customer Service Representative 

We are looking for a Customer Service Representative for our Houston TX facility. Service customers in the respective territory by processing and expediting their orders, requests for quotations, consignment and blanket agreements, consolidation shipments, bulletins, certifications, and other information as requested; and by taking ownership of their complaints to provide solutions which meet with the customers satisfaction. To work as part of a team to support other members of the department as well as other members of the Company with customer satisfaction as the ultimate goal.

 

Your Responsibilities:

 

• Process both written and verbal customer quotations for price and delivery.  Interface with Quality Assurance and Technical support as needed to ensure accuracy.

• Follow Purchase Order Review procedure when entering quotations and customer orders. Confirming the are an active account, terms of payment, delivery date request, pricing, special requirements where applicable, and standard terms and conditions

• Process consignment replenishments and billings.  Maintain balance records, perform monthly balance reconciliations, investigate and resolve any discrepancies.  Process blanket orders as requested by customers

• Follow up on all orders to ensure timely delivery.  Customer notification of any delivery delays, provide tracking information as requested.  Process credit card order authorizations.

• Process customer complaints, take ownership of problems that arise and follow through to insure that corrective action is taken when requested including root cause analysis and long-term correction action.  Work to improve our systems, procedures, and processes on a continual basis keeping the “customer first”.  Process customer returns per company policies and procedures

• Maintain customer contact information, quotations, order confirmations, complaints and any relevant customer communication in CRM.  Scan completed orders in optimal explorer for recordkeeping.  Process new customer account templates; assist in state sales tax audits by obtaining necessary documentation such as current tax exempt certificates as applicable.  Ensure adherence to current Export Regulations.

• Work closely within the department, Direct Sales and Technical Support to ensure efficient use of resources and functions to support Region Americas sales and profitability goals.

• Perform other duties as required.

 

Your Profile:

 

• Three years customer service background i