Customer Service Representative
SharpContraAbout the role
Company Description
At Reboot Staff, we’re all about igniting fresh ideas and revamping the way brands communicate with the world! Whether it’s crafting captivating marketing campaigns or driving public relations strategies that shine, we bring energy, passion, and a whole lot of fun to everything we do.
Job Description
Company: Reboot Staff
Location: Raleigh, NC, USA
Salary: $18.50 –$28.00 per hour (commensurate with experience)
Benefits: Comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.
About the Role
Reboot Staff is seeking a personable and solution-oriented Customer Service Representative to join our team in Raleigh, NC. In this role, you will serve as the first point of contact for customers, addressing inquiries, resolving concerns, and ensuring a positive experience.
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, or in person in a professional and timely manner.
- Issue Resolution: Assist customers with concerns, providing solutions or escalating issues when necessary.
- Order Management: Process orders, track shipments, and provide updates to customers.
- Documentation: Maintain accurate records of customer interactions and transactions.
- Collaboration: Work closely with internal teams to ensure customer needs are met effectively.
- Feedback Collection: Gather customer feedback to help improve services and processes.
Qualifications
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and ability to learn company software.
- Problem-solving skills with a customer-first mindset.
- Ability to multitask and remain organized in a fast-paced environment.
Additional Information
Benefits:
- Comprehensive health benefits package
- Paid vacation and holidays
- Opportunities for career growth and advancement
- Employee assistance program (EAP)
- Positive and supportive team environment
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