Customer Service Representative (Information Desk) - Per Diem

Description

The Customer Service Representative will:

• Demonstrate technical competency regarding the use of the switchboard console, fax machine, pager system and computer. 
• Receive and record messages, and interact positively with callers, visitors and/or patients.
• Gather and type monthly on-call schedules, and make necessary changes to the on-call schedule. 
• Assist visitors and patients, provide give clear directions.
• Represent Springfield Hospital in a positive, helpful manner. 
• Commit to an acceptable level of availability.
• Perform critical thinking in emergency situations.
• Be responsible for assisting Registration.

Requirements

• Clerical knowledge
• High school diploma or equivalent
• Receptionist experience (preferred)
• Knowledge of CPSI, Outlook, Excel and Word (preferred)
• Working knowledge of Mitel phone systems (preferred)