Customer Service Representative II

ESSENTIAL RESPONSIBILITIES:

• Manages and documents inbound and outbound calls in a friendly and professional manner
• Receives orders via telephone and email and enter into our NetSuite system with impeccable accuracy
• Performs routine follow-up and maintenance on all open orders and client requests received both internally and externally via telephone and email
• Promotes Brand/Tread specials to existing customers when applicable
• Communicates and strategizes daily with assigned Outside Sales Team
• Provides support as needed to our Outside Sales Team
• Probes for business needs, assess the clients' expectations, and address accordingly
• Analyzes client sales trends with the expectation of providing suggestions and solutions
• Fluent with the Tireco E-Commerce website
• Possesses a strong knowledge of all Tireco controlled products, features, benefits, warranties, sizing, application and is able to effectively communicate these in a compelling way
• Creates and maintains customer login within Tireco E-Commerce website, with impeccable accuracy
• Communicates with all departments regarding timely order release, pricing and shipping requirements, and any other special needs
• Maintains department reference guides for all clients with the most current account information
• Trains backup personnel, when necessary

REQUIRED QUALIFICATIONS AND SKILLS:

• High School Diploma / G.E.D. or equivalent experience
• 2+ years of experience in a similar or related position
• Ability to type 30 WPM and 10-Key
• Experience building relationships with internal and external customers
• Tenacity to handle rejection and continue with a positive attitude

COMPETENCIES:

• Customer Focus
• Excellent Communication
• Professionalism
• Highly Organized
• Goal Oriented
• Teamwork
• Commercial Awareness