Customer Service Representative II

PLEASE NOTE THAT WHILE THERE MAY NOT BE AN IMMEDIATE VACANCY, WE ARE ACCEPTING APPLICATIONS TO ESTABLISH A LIST FOR FUTURE RECRUITMENT OPPORTUNITIES. 

Position Title: Customer Service Representative II

To view all salary ranges for the City of Peoria, please click here.

Tell me more…..

The Customer Service Representative II position provides service to both internal and external customers by performing specialized clerical work and offering technical-level assistance for business licenses, public work requests, and utility billing over the phone, internet, or in person.

To view the full job description, work environment and physical demands, click here.

The ideal candidate for this position will have: 

• Exemplary verbal communication skills
• Adaptable working in diverse groups
• Strong problem-solving skills
• The ability to maintain composure and show understanding, even when dealing with frustrated customers.
• Knowledge of Internal Control and cashiering policies 
• Typing and word processing skills 
• A friendly and pleasant demeanor
• Accurate data entry
• Active listening 
• Attention to detail
• The ability to multitask 
• Professional flexibility

Why Peoria?

Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.

Take a look at the great benefits offered to eligible employees: Click here to view benefits offered.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.

If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!

Get an inside look at the Culture of Peoria

We are:

P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable

Application Process:

Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone. 

During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at employment@peoriaaz.gov or 623-773-7100.

An Equal Employment Opportunity Agency ~ Oportunidad de Empleo con Derechos Iguales.

Qualifications

Minimum Requirements:

• Education: High school or equivalent
• Experience: 1-2 years’ experience.

Preferred / Desirable Qualifications:

• Good working knowledge of common and uncommon techniques, methods, practices, procedures, use of forms, routines, etc., of a moderate to complex.