Customer Service Representative II

The schedule for this position is 8:00 am - 11:00 pm

Position Function - Under the direction of the Customer Service Supervisor, responsible for supporting and enforcing the rules, regulations, and safety of the entire facility as well as adhering to policies and procedures.  Serve as a manager on duty various days and evenings throughout the week and on weekends.









Essential Duties% of Performance 
 

Provide positive and enthusiastic customer service to all members and guests by greeting members, guests, and attendees upon their arrival and departure.  Assist members and guests with program registrations and facility bookings through service desk software.  Actively promote and market all facilities, programs, services and memberships to members and guests.  Conduct facility walk through, count down cash drawers, open and close the building.45%


Ensure all transactions and member paperwork is completed accurately and completely, and the data is entered correctly into the service desk software.  Ensure the residency and/or membership status of all visiting members is verified.     Maintain orderliness and cleanliness of fitness floor, front desk and main entryway.25%


Attend all scheduled employee meetings. Assist members with equipment and television issues as well as keeping the coffee bar stocked.  Provide tours for prospective new members and be able to answer any questions regarding membership.15%


Assist Customer Service Supervisor with inventory control and training and managing hours of Customer Service Representative I's,10%


Performs additional duties as assigned.5%






Total:100%











Physical DemandFrequency



BalancingF



BendingO



CarryingO



ClimbingOLegend
CrawlingR



CrouchingOC - Continuous
Fine DexterityF



Foot ControlsOF - Frequently
HandlingF



HearingCO - Occasionally
KneelingO



LiftingOR - Rarely
Pushing/PullingO



Reaching ON - Never
StandingC



SittingO



StoopingO



TwistingF



VisionC



WalkingF












Physical Demand Descriptions(The following descriptions are provided as an example of potential physical and/or sensory activities and does not address the potential for reasonable accommodation; it is intended as general examples of possible physical/sensory demands that might occur during the performance of the position functions/duties, and are not intended to be all inclusive.)Bending/Climbing/Balancing - picking up supplies, files and file boxes; stairs; step stool; walking; standing; filing; drill exercises, CPR/AED life saving, etc.Carrying/Lifting - files; filing; office supplies; work aids; CPR/AED life saving, etc.Fine Dexterity - telephone; keyboard; calculator; computer hardware, writing, drafting, and software usage; CPR/AED life saving; etc.Foot Controls - standing, walking, balancing Hearing - customer assistance; telephone; meeting; CPR/AED life saving, etc.Pushing/Pulling/Reaching/Stooping/Twisting - supplies, files, file boxes; retrieving, storage shelves, rolling carts, CPR/AED life saving, etc.Standing - making presentations, assisting customers, directing meetings, site inspections, drill exercises, etc.Sitting - desk work, meetings, etc.Vision - computer and desk work, chemicals, contracts, etc.Walking - to and from office, around office, to and from buildings, site inspections, assisting customers, meetings, presentations, etc.Machines, Tools, Equipment and/or Work Aids(The following list is intended to provide examples of possible machines, equipment, tools and/or work aids that might be needed to perform position functions/duties and should not to be construed as a comprehensive or complete catalog.  This list does not include and does not supersede any requirements with respect to safety or protective equipment, uniforms, apparel, gear or apparatuses required for the performance of any duties described herein.)Audio/Visual, Calculator, Computer, Copier, Facsimile, Keyboard, Office Supplies, Scanner, Software, Telephone, Emergency Plans.EnvironmentDuties are generally performed in an office and indoor/outdoor pool environment. Possible exposure to dust, mold, pool chemicals, humidity and wet environments, and electricity. Duties may also require prolonged periods of standing, walking and reaching with hands and arms.Requirements/Knowledge/Skills/AbilitiesHigh school Diploma or equivalent certification.  Minimum 1-year customer service experience required, supervisory experien