Customer Service Representative I

 

A job at Sasol is a career made by you, with purpose, development opportunities, benefits to support every stage of life and a working culture that embraces flexibility, diversity, and inclusion. Learn more.

 

Purpose of Job

Accepts customer orders and makes product delivery commitments consistent with business rules and supply chain capabilities. Makes prompt and accurate order entries, post goods issues pricing and adjustment transactions. Identifies and resolves problems with orders and paperwork, initiating and resolving CNRs and Non-Conformances when necessary. Performs a mix of International (Export/Import) and Domestic orders.

Key Accountabilities

• Manage domestic and international orders from order to cash ensuring accurate and timely processing of orders in SAP, accurate posting of shipments and invoice accuracy
• Establish and maintain contact with customers. Respond to incoming inquiries on order specifics and assist with general information (pricing, product availability, etc...)
• Maintain a daily desk routine that includes monitoring reports to ensure orders are clean have deliveries, shipments are on time and invoices are generated.
• Provide data to other functional areas as needed (order information, inventory levels, customer's historical data, transit times, freight costs, etc...)
• Support month end closing process
• Provide backup coverage for other CS desks
• Comply with the Quality Management System requirements
• Future opportunity to manage more complex accounts (Key, Consignment, monthly and consolidated billing, etc...)
• Future opportunity to mentor and train new/existing team members as well as Sales 

Formal Education and Work Experience

• High School / School Diploma or similar with 5+ years of customer service experience or
• University Bachelors Degree with 2+ years of customer service experience

Required Personal and Professional Skills

• Professional communication, attention to detail, ability to multi-task and organizational skills
• Build relationships with customers and promote good customer relations
• Ability to interact professionally with a wide variety of disciplines (i.e. Manufacturing, R&D, P&O, Supply Chain, Accounting, etc.)
• Good software skills (Word, Excel, Outlook, etc.)

 

 

Sasol (USA) Corporation is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability or protected veteran status, as well as any other characteristic protected by applicable law, regulation or local ordinance. For more information about your rights under the law, see http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf 

 

 

Sasol treats work-authorized job applicants equally in recruiting and hiring without regard to their citizenship status or national