Customer Service Representative I

Schedule: 

• Rotating schedule of three 12hour shifts per week (Onsite)

• Shift times may include 7:45 AM–8:15 PM or 7:15 AM–6:45 PM (Saturday & Sunday shifts)

• Must be available to work weekends and holidays

Position Overview:

This role supports a primary care facility located on the north side of Indianapolis. The office operates seven days a week and requires someone who excels in a fast paced environment and is comfortable navigating evolving and unexpected challenges. The ideal candidate is patient focused, adaptable, and committed to delivering compassionate, high-quality service.

Top Responsibilities:

• Provide compassionate and empathetic care to patients

• Clearly explain processes, procedures, and next steps to patients

• Apply strong problem-solving skills to address patient needs

• Follow detailed and stringent clinical and administrative protocols

• Respond to patient inquiries by phone and email

• Determine appropriate solutions while adhering to organizational guidelines

• Coordinate issue resolution with other departments as needed

• Collect and enter patient demographic and billing information

• Assist with scheduling and database updates

Top Skills for Succes:

• Strong teamwork and collaboration abilities