Customer Service Representative - H

Job Summary: We are seeking an outgoing and friendly Customer Service Representative with excellent customer service skills to join our team. As the first point of contact, you’ll ensure that every client and pet feels welcomed and cared for. You’ll manage appointments, process transactions, and provide essential support to both clients and our veterinary staff in a dynamic environment.

Key Responsibilities:

• Greet and welcome clients and patients with warmth and professionalism.
• Manage multi-phone lines and schedule appointments efficiently.
• Process client payments, including cash, credit card, and other transactions.
• Maintain cleanliness and organization in the office.
• Collaborate with veterinary staff to ensure smooth operations and effective communication.

Qualifications:

• Proven experience as a Veterinary Receptionist is preferred.
• Excellent customer service skills and a courteous phone manner.
• Strong time-management and organizational abilities.
• Ability to handle stress and high client volumes with poise and tact.
• Confident around pets and comfortable with multitasking.
• Previous experience with Cornerstone Software is desired.
• Bilingual (Spanish-speaking) candidates are preferred.

Requirements:

• Must be able to work weekends, holidays, and have a flexible schedule.
• High school diploma or equivalent is preferred.
• At least 1 year of veterinary experience and front desk experience is preferred.

About Us:

• Fun, Family-Focused Clinic: At Animal Kindness Veterinary Hospital, our number one priority is treating every client and pet like family. We work hard to maintain a top-notch work culture, free from toxicity, ensuring our staff feels appreciated and supported.
• Caring Ownership: Our owners genuinely care about their employees, creating an environment where kindness and respect are paramount. You'll never be yelled at in our office, and our doctors are always supportive.
• Diverse Clientele: We currently care for cats, dogs, pocket pets, and all reptiles (except venomous snakes).
• Fast-Paced Environment: With 4 DVMs, we are a busy, paper-light hospital using Cornerstone Software.
• Work-Life Balance: We value our employees' personal lives and maintain business hours that reflect this. We’re open Monday, Tuesday and Friday, 8 AM to 7 PM, Wednesday and Thursday 8AM to 5PM and Saturday, 8 AM to 4 PM. We’re closed on Sundays, with no overnights or emergency call-ins.
• Team Spirit: We love to laugh while working hard together. If working in a nice hospital with kind doctors and management sounds appealing, we’d love to meet you and see if you’re the right fit for our team.

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

•    Comprehensive medical, dental, and vision insurance
•    401(k) matching
•    Generous holidays and paid time off
•    Career development programs
•    Robust health and wellness initiatives
•    Employee referral bonus programs and much more!

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.