Customer Service Representative (CSR) I

At Staples, Business is Human, which means our people 'think beyond the algorithm' to deliver for customers

Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience. 

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization.  Promotional opportunities within 3-6 months!!

What you’ll be doing: 

• Consult with internal and external customers in resolving issues that affect our customers 
• Resolve customer issues quickly and accurately before and after they contact us
• Provide exceptional service, while helping customers meet all their business needs
• Apply active listening skills to quickly filter through complex situations
• Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table

• Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
• Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
• Effective communicator with a diverse customer base that requires active listening and flawless follow-through
• Demonstrates resiliency and positivity when faced with adverse or difficult situations

What’s needed- Basic Qualifications:

• Previous Customer Service Experience required
• Distraction free, designated workspace/home office
• High Speed Internet
• Ability to perform basic equipment troubleshooting and PC/hardware set up
• Ability to work an 8-hour shifts within the hours of 8AM – 8PM EST, Monday-Friday

What’s needed - Preferred Qualifications: 

• 1-2 years Customer Service experience within the past 5 years
• High School Diploma or GED
• Previous work from home experience an asset
• Ability to maintain a positive attendance record
• Experience using dual monitors and navigating multiple systems 

We Offer: 

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!  

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.