Customer Service Representative (Contract)

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Job Description:

Airbus Helicopters is looking for Customer Services Representative to join our team in Grand Prairie, Texas.

In this role, you will Interpret customer order and delivery requirements, enter orders, and follow-up as necessary, ensuring customer fulfilment of orders are within company policy guidelines. You will communicate with customers on a daily basis regarding resolution of their order, delivery or account problems.

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed.  Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America. 

Meet The Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care For you:

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programs and both national and international mobility.

Your Challenges:

Customer Support: 45%

• Receive customer orders via email, phone and fax
• Interpret orders on receipt and key entry accordingly.
• Administer necessary forms and documents for rentals, exchanges, customer repairs, and Power by the Hour.
• Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities.
• Periodically analyze and monitor customer sales activity for trends and advise management accordingly.
• Assess and develop solutions to routine problems encountered daily
• Participate in activities to enhance systems and business processes as assigned.
• This position description is not intended to be all-inclusive and the employee will also perform other tasks as assigned

Communication: 45%

• Daily management of ZSDTRP report
• Record and log customer complaints 
• Prepare and distribute customer activity reports
• Requires ability to communicate effectively verbally and in written form
• Advise customer of priority and freight options as necessary to ensure delivery on time.
• Counsel with customers and communicate with other functional areas for technical assistance as required.
• Provide customer order status as requested, and coordinate with the warehouse and shipping when required
• Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support, or increased sales
• Counsel with customers and communicate with other functional areas for technical assistance as required

Additional Responsibilities: 10%

• This position description is not intended to be all-inclusive and the employee will also perform other tasks as assigned.

Your Boarding Pass:

• High school diploma o