Customer Service Representative

<p>Customer Service Representative – West End Express</p> <p><strong>Location:</strong>&nbsp;Dayton, NJ</p> <p><strong>Employment Type:</strong> Full-Time | On-Site (Monday-Friday, 8:00 AM to 5:00 PM) | Experienced&nbsp;</p> <p><strong>Compensation:</strong> $21.00-27.00 per hour depending on experience and qualifications</p> <p><strong>This is not a remote position. Relocation assistance is not offered.</strong></p> <p>&nbsp;</p> <p><strong>Who We Are</strong></p> <p>Cargomatic is committed to making the lives of truckers and shippers easier. Our goal is to let truckers be truckers and shippers be shippers by simplifying the process for all our customers and vendors.</p> <p>Cargomatic was named to the Built In Best Places to Work list, recognizing our people-first culture, strong benefits, and commitment to employee growth and well-being.</p> <p><strong>About the Role</strong></p> <p>West End Express is seeking an experienced Customer Service Representative to support customers and daily drayage operations in the NY/NJ market.</p> <p>This role requires someone who understands port drayage, customer requirements, terminal operations, and the importance of proactive scheduling and communication to avoid unnecessary per diem, storage, and other accessorial costs.</p> <p>The CSR will work closely with customers, dispatch, and internal teams to ensure shipments are scheduled, tracked, and resolved efficiently.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Serve as the primary day-to-day customer contact for assigned accounts.</li> <li>Communicate with customers regarding pickups, deliveries, appointments, delays, and shipment status.</li> <li>Schedule and coordinate deliveries and pickups with customers and dispatch.</li> <li>Monitor containers to ensure appointments and moves are completed within free time and avoid unnecessary per diem, storage, and detention charges.</li> <li>Work proactively with customers and dispatch to address potential service issues before they result in additional costs.</li> <li>Communicate daily with dispatch regarding load status, appointment changes, driver issues, terminal conditions, and customer requirements.</li> <li>Maintain accurate and timely updates across multiple systems, including Trinium and other customer/operational platforms.</li> <li>Document customer communications, scheduling changes, exceptions, and resolution activity.</li> <li>Research and resolve shipment discrepancies and customer issues.</li> <li>Follow up on open issues until a clear resolution is reached.</li> <li>Escalate service or operationa