Customer Service Representative 6-E8 / ITB / CJIC / APMU / Help Desk

Posting number: 5501-26088-AH

Department: State Police

Job classification: Customer Service Representative 6 - E8

Posting type: Open

Categories: Law Enforcement, Customer Service

Summary

This position is being filled as a two-year limited term appointment. There are two vacancies to be filled.

The position is responsible for answering questions related to criminal history background checks, criminal conviction set asides, concealed pistol licenses, firearms purchase licenses, crash/crime data, and other CJIC program areas. In addition, the employee provides technical support by resetting and troubleshooting web service application passwords for systems such as the Internet Criminal History Access Tool (ICHAT) and the Criminal History Records Internet Subscription Service (CHRISS). The position also monitors and responds to voicemail and e-mail inquiries received through the CJIC Help Desk, ensuring timely triage, documentation, and resolution. This position must function in a bias free manner.

POSITION DESCRIPTION

The Michigan State Police is committed to fostering a diverse, inclusive workplace that accepts, respects, and values the unique contributions of everyone. We are actively looking for individuals who share our commitment to equity and inclusion, and who reflect the communities we serve. Our members are expected to perform their tasks and duties in a bias-free manner, ensuring all persons are treated with dignity, fairness, and respect. Join us as we help build a Michigan where everyone feels safe and secure.


The Michigan State Police (MSP) is a full-service policing agency with statewide jurisdiction, providing over 60 different services either directly to Michigan residents or in support of other law enforcement agencies. The MSP personnel most visible to the public are the uniform troopers whose primary responsibilities include traffic enforcement, crime prevention and investigation, and community engagement and service.

Blue and gold MSP benefits info graphic summarizing insurance, paid leave, and other benefits contained in the text below, with representative icons.

Examples of duties

Education
Education typically acquired through completion of high school.

Experience
 Customer Service Representative 6

One year of experience responding to customer inquiries and resolving problems or one year of administrative support experience.

Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Customer Service Representative 6.

Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Customer Service Representative 6 or one year equivalent to a Customer Service Representative 7.

Supplemental information

This position requires passing a pre-employment screening, including passing a drug screen, criminal history background check, and a fingerprint check by the Michigan State Police.

Please attach a cover letter/memo addressed to Ms. Emily Mannausa, resume, and official college transcripts (if applicable) to your application. Unofficial transcripts will not be accepted.

Please note: Applicants will be screened out for failure to attach the required resume, cover letter/memo, and (if applicable) official transcripts to their application. 

View entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/C/CustomerServiceRepresentative.pdf