Jobs and Careers

Customer Service Representative 2nd Shift

Wilmer, Texas, United States, United Statesfull_timeVerifiedPosted 27 Feb 2025

💰 $42,000/yr

About the role

Position Overview:
The Customer Service Representative is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CSR is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free. The CSR provides information both internally and externally or a predominant portion of the day. The CSR is also responsible for knowing the Shipping & Receiving Clerk functions and is able to perform in the Customer Service as well as the Shipping and Receiving function, if needed.

Shift: 2pm-10:30pm M-FPay: $21-24/HRPosition Responsibilities

Provide a strong level of customer service to internal and external customers
Maintain inbound and outbound schedules
Complete paperwork to make sure it is error free and prepare orders for distribution to forklift operators
Process and schedule all carrier appointments
Communicate with customer on scheduling issues
Sign driver in and out of the facility; verifying all paperwork
Assign dock doors to the inbound and outbound loads
Maintain door accuracy and yard report for trailer inventory
Process Bills of Lading and associated shipping and receiving documents
Reconcile inbounds with packing slips and coordinate drop lot activity
Work closely with shift management and leads to accomplish shift goals
Report errors and/ or issues to appropriate member of leadership to ensure accuracy
Participate in all training programs provided
Perform all duties in a safe and timely manner

Qualifications and Requirements
Required

High School Diploma/GED equivalent required
PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Previous AS400 and/or warehouse management systems (WMS) experience preferred
Basic math and reading skills necessary
Detailed oriented with the ability to perform multiple task in fast moving environment
Ability to follow oral and/or written instruction
Good interpersonal skills and ability to work with internal and external customers

Preferred

Previous shipping & receiving experience in a warehouse environment

Personal Qualities

Strong interpersonal skills, both verbal and written
Positive approach in all interactions
Team orientated and self-motivated
Ability to multi-task calmly and effectively in a rapidly changing environment
Solid organization skills
Willingness to learn new systems as needed

Work Environment

This role routinely uses standard office and computer equipment

CJ Logistics About Statement:
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change. Focusing on social responsibility and sustainability through growth with customers and communities, we prioritize the well-being of the end consumer, our customers, and our employees. CJ Logistics America is responsible for the North American region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, bre