GAME AND FISH DEPT

Delivering results that matter by providing best in class support services.

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

CUSTOMER SERVICE REPRESENTATIVE 2

Job Location:

Address:  2878 E. WHITE MOUNTAIN BLVD, PINETOP, ARIZONA 85935

Posting Details:

Hiring Hourly Rate: $18.70 

Grade: 15

Closing Date: 06/11/2025

Job Summary:

This position will be responsible for providing over the counter services to the public for the Region 1 (Pinetop) office. Over the counter assistance will include issuing licenses, tags, and stamps in a timely and accurate manner in accordance with A.R.S. Title 17 and Game and Fish Commission rules.

Job Duties:

-Provides assistance in registering watercraft and inspects watercraft for compliance with Federal requirements
-Enters data into database, collects fees and enters transactions into a PC cash register (including cash security)
-Prepares daily reconciliation reports and balances it against daily receipts and PC cash register reports
-Responds to public inquiries through mail, in person, through the internet and over telephone, regarding complex watercraft registration requirements and procedures, State, Federal and Department policies and procedures, and urban wildlife nuisances
-Accepts injured wildlife (when necessary) and coordinates transport to rehabilitator or veterinarian
-Works with regional budgets, tracking expenditures, inputting information onto budget spreadsheets and researches issues or discrepancies if they arise as well as assist other programs at special events
-Primary responsibility for administering regional purchases through APP system, knowledge of state contract vendors and transactions
-Issues ownership documents, collects fees, and enters transactions into POS register. Issues licenses, special use stamps and non-permit tags in accordance with A.R.S Title 17 and Game and Fish Rules
-Sells publications and merchandise to the public
-Maintain regional publications inventory and order as needed. Responds to public inquiries through the mail, in person, internet and over the telephone regarding the interpretation of the state and federal laws and Department policies/procedures, urban wildlife nuisances, complex watercraft registration requirements and procedures
Supporting the Department with public outreach efforts
-Maintains supplies necessary to perform job duties, including providing information to the public. Administrative support to Regional program staff
-May assist the Regional Game Specialist with mountain lion, bear and bighorn sheep check-ins.
-Process monthly travel charges and reconcile the monthly statement
-Process or assist with monthly Ghost Card/PCard purchases and reconcile the monthly statements
-Process and send regional travel claims submitted by staff to HQ in a timely manner. Contact hotels and make proper reservations for employee stays all over the state as well as Out of State Travel accommodations
-Complete information processing in routing and complex applications i.e., Microsoft Office Programs and Google Workspace
-Performs other duties as assigned

Knowledge, Skills & Abilities (K