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About the role
Starting Rate: $22-24/hr.Long-term employment with opportunities for growth.
We offer excellent benefits from day one, including:
We offer excellent benefits from day one, including:
- 401(K) Retirement Saving Plan w/ Employer Match
- Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
- Tuition & Certification Reimbursement
- Paid Time Off – (15 Days; prorated before 1st year)
- Parental Leave
- Paid holidays
- Minimum one (1) year of recent customer service experience in an office or administrative environment
- Ability to communicate (read and write) effectively in a business environment in English at an intermediate to advanced level.
- Ability to communicate (read and write) effectively in a business environment in Spanish at a basic to intermediate level.
- Basic Computer skills (in programs such as MS Word & Excel).
- Strong organizational skills and ability to multitask.
- Ability to work with limited supervision and strong initiative.
- Ability to think logically and follow procedures and instructions.
- Ability to prepare a variety of reports.
- Ability to establish and maintain effective working relationships with customers and fellow employees.
- The ability to respond to common inquiries relating to the areas of countries of service assigned.
- Ability to work extended hours, weekends, holidays as needed.
- Experience in the ocean transportation industry.
- Responsible for making bookings
- Prepare correction notices after the posting/manifesting of vessel. (SOS) receiving prior authorization from the out ports.
- Preparing miscellaneous invoices and adjustments
- Work with B/O booking for Pricing type verification. (SOS)
- Out ports need and request.
- Receive, research and respond to customer inquiries and requests promptly and efficiently; offer customer alternatives to unresolved problems.
- Have complete knowledge of company’s services and aspects of department for countries of service
- Attend to high volume of incoming phone calls and emails.
- Keep abreast of Motor Vessel (M/V) changes or related issues as they pertain to areas of responsibility (assigned countries), always maintaining close communication with customer base.
- Track shipments in transit or documentation through proper channels, as needed.
- Profiles and identifies accounts.
- Ability and knowledge to quote various types of rates (port-to-port, intermodal, over the road, railroad, transshipment) and effectively work with pricing department in developing rates as per customer’s needs.
- Keep abreast of tariff changes, including any new regulations and changes in rate applicability.
- Serve as liaison between customers and pricing department.
- Serve as liaison between customers and out ports and regional offices.
- Perform additional duties as assigned.
- While performing the duties of this job, the employee is regularly required to use his fingers.
- The employee frequently is required to talk and/or hear.
- The empl
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