Customer Service Rep

Offering $16 to $23 per hour

  This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities:

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
• Actively participates in the training of all Customer Service personnel including new hires
• Monitors the flow of orders to and from the Customer Service Department
• Deletes, correct, or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience: 

• High School Diploma, General Education Diploma (GED),  or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:  This employee must occasionally lift and/or move up to 25 pounds.