About the role
Senior Salmon are looking for multiple Customer Service Operators to work within our clients busy office (with the possibility of 1-2 days WFH after training) in South Normanton.
Duties will include:
• Provide Customer Care at the highest level to ensure maximum customer satisfaction
• Maintain a good knowledge of policies and procedures
• Advise Supervisor or Manager of any instance requiring special attention
• Answer all calls within 7 seconds
• Support all other Customer Care areas as required
• Priorities work accordingly
• Manage urgent order requests and priorities accordingly
• Liaise with operational colleagues regarding special order requests
• Process orders within the agreed timescales
• Complete and share client reports daily, within agreed timescales
• Process orders accurately
• Liaise with Clients in a professional manner
These positions are in a high pressure fast moving environment and candidate MUST have experience working with Customer Service from within a call centre environment and only product training will be offered, candidates without this experience will not be considered
Offered on a temp to perm basis through Senior Salmon these positions will become permanent for the correct candidates.
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