Customer Service Manager (Onsite)

Date Posted:

2024-02-14

Country:

United States of America

Location:

HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USA

Position Role Type:

Onsite

The Customer Service Manager will have responsibility for improving customer service excellence across Collins’ portfolio to our customers globally and will act as a customer point of contact for administrative performance issues within the Wilson MRO facility. 

This position will also be responsible for the preparation, review and assisting senior management of key Collins’s customer scorecards.  The candidate will interface across strategic business units and site locations in performing their duties.

Primary Responsibilities:

• Work directly with customers to understand accounts payable/receivable issues.

• Assist senior management in driving performance improvements within the Collins organization, and work with the specific sites regarding customer service related issues.

• Drive continuous improvement through development of robust customer administrative recovery plans, consistent with the Collins internal quality operating system that provide sustained long-term performance improvements.

• Review and coordinate with operational teams in the Wilson MRO on specific initiatives required to drive improvement and ensure recovery plans are aligned with strategic actions.

• Assist and train various functional Customer Administration Management (CAM) team on the use of office applications and tools that are common for ERP (enterprise relational programs) and data repositories.

• Represent and present in meetings and monthly review to customers and senior Wilson MRO management.

• May travel to Collins service center sites, as well as customer locations in support of Customer administrative recovery efforts.

Qualifications/Experience Needed:

• Typically requires University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.

• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations require. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

• Previous customer service/customer administration experience.

Preferred Qualifications:

• Previous management and/or leadership experience is preferred.

• Avionics experience, specifically in MRO environment preferred.

• Experience with SAP.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications:

• Be on a career break of one or more year at time of application

• Have prior experience in functional area of interest

• Have interest in returning in either a full-time or part-time position

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