Customer Service Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Provide exceptional Customer Service and uphold the company values with the community

Matric
12-18 months face-to-face customer service experience
Driver's License

Competencies

Self-driven  

Basic computer literate (MS Office) 

High energy levels 

High attention to detail 

Ability to think on your feet when resolving problems 

Customer service centric 

Sense of urgency 

Professional 

Analytical skills 

Good communication skills 

Good intrapersonal skills 

Customer service ethos 

Gain understanding on the process of handling customer complaints via different mediums 

Understand the SOP governing the public liability process 

Basic knowledge on food safety procedures 

In-depth knowledge on the roles of the CSM and the community

Customer Service  
Informal and formal feedback 
Customer Complain Chart 

Store Standards 
SOPs 

Communication 
Informal and formal feedback 

Training 
Customer Complaints Chart 
Store Audits 

Social Responsibility
Informal and formal feedback 
Local Newspaper 

Administration 
Informal and formal feedback 

Ad-hoc Projects 
Project Plans 

The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Closing date: 12 September 2024

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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