Customer Service Manager

About us 

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

 

Your new role awaits:

As the Manager for the Customer Support Centre based at our Belmont office, you are accountable to ensure high levels of customer service, quality and order fulfillment to major clients and projects across WA while supporting both the General Hire and our specialist branch network, with compliance and quality systems. 

• Effectively coach and mentor team members to continuously improving their performance, knowledge, and skills
• Lead a culture of continuous improvement and innovation by contributing in the review of customer service standards, systems and processes. 
• Lead and inspire the area network to perform as a team to reach Business Unit objectives
• Monitor and evaluate sales results and performance indicators to meet revenue targets 

 

About you:

As well as having amazing customer service skills and a can-do, flexible attitude, you will have:

• Demonstrated safety improvement results.
• Previous customer service experience and strong interpersonal skills.
• Strong leadership skills
• Proven commitment and accountability for driving diverse team engagement.
• Budgeting, financial and asset Management skills
• Strong business and commercial acumen
• Experience in driving improvement, streamlining processes and engaging with staff
• Generalist HR experience will be an added advantage.

 

What you'll get in return:

As part of our team, you’ll enjoy a range of perks and benefits including:

• Monday – Friday roster
• Permanent position
• Training and development to help build your career and equip you for success.
• Purchased extra leave program if you want some more time to do the things you love
• Discounted hire equipment so you can finally finish that home reno job
• Supportive and inclusive team culture that empowers you to do your best work
• Employee Assistance Program (EAP) for professional and confidential counselling and support
• Volunteering opportunities through the Coates Foundation so you can connect to your community

 

Why Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

Curious about what it’s like to work at Coates? To learn more, visit coates.com.au and read our employees’ stories on LinkedIn.

 

Ready to apply?
If you’d like to get on the path to success, please follow the links or apply via careers.coates.com.au 

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

 

Coates. Equipped for you