About the role
Company Description
About Us – Sphirea Plus
At Sphirea Plus, we are dedicated to transforming ideas into impactful solutions. As a leader in project execution and operational strategy, we specialize in guiding organizations through complex projects with clarity, precision, and innovation. Our team thrives on collaboration, efficiency, and delivering measurable results. Based in Atlanta, GA, we are proud to foster a culture where professional growth and strategic leadership intersect.
Job Description
Job Description
We are seeking a professional and detail-oriented Customer Service Liaison to act as the bridge between our customers and internal teams. The ideal candidate will possess strong interpersonal skills, a solution-oriented mindset, and the ability to handle client concerns with clarity and professionalism. You will be responsible for maintaining long-lasting relationships by delivering an exceptional customer experience from start to finish.
Responsibilities
Serve as the main point of contact for client inquiries, updates, and feedback
Collaborate with internal departments to ensure timely issue resolution
Track and follow up on customer requests and concerns
Maintain accurate records of all client interactions and outcomes
Anticipate customer needs and provide proactive support
Identify process improvement opportunities based on customer insights
Ensure compliance with service protocols and quality standards
Qualifications
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree preferred
2+ years of experience in customer service or client-facing roles
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Ability to remain calm and professional in high-pressure situations
Proficient in Microsoft Office and customer service software tools
Strong problem-solving and analytical thinking skills
Additional Information
Benefits
Competitive salary ($55,000–$61,000/year)
Career growth and development opportunities
Supportive team environment
Paid time off and holidays
Health, dental, and vision insurance options
On-the-job training and mentorship
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