Customer Service-Imaging Processor

What are we looking for?

Join our team as a Customer Service-Imaging Processor. In this position you would research and apply payments to customer accounts. Collaborate with Customer Service to ensure accuracy of payment application. Perform imaging/scanning operation on incoming mail. This position reports to our home office in Columbia, MO.

Who we are and what we do?

Here at Columbia Insurance, we believe that our employees are our greatest asset. Which is why our robust employee benefits and fun, family-like culture is something we pride ourselves on. Our commitment to our mission revolves around building and maintaining enduring relationships with our customers, and the only way to achieve that is by bringing together a team of skilled, passionate, and talented individuals.

Why us?

• Medical, Dental, and Vision coverage
• 401(k) and company match
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
• Family-like culture
• Year-round wellness initiatives
• Company sponsored events
• Opportunities for professional development with conferences, events, and continued education.

Company History

Our legacy has roots back to 1889 when we first became part of the mutual insurance movement in the Midwest. Today, our extensive heritage resonates nationwide, as we proudly serve customers in 14 states across the country.

ESSENTIAL FUNCTIONS

• Decision lockbox exception items accurately by designated deadlines.
• Research and process outstanding payment controls daily.
• Approve reinstatements within prescribed limits of authority.
• Prepare electronic deposit accurately and completed by designated deadlines.
• Maintain petty cash funds and balance monthly.
• Review assigned reports.
• Unapplied cash maintenance.
• Prepare incoming mail for scanning/imaging. 
• Open and sort incoming mail to be distributed throughout the company.
• Scan and index incoming mail by department
• Verify documents were released, and no errors generated.
• Utilize AS400 to look up policy numbers and other insured information to complete the imaging task. 
• Utilize ImageRight for verification of existing policy folders and verification of document release.
• Interact with business units as needed to coordinate image verification, form types and processing.
• Perform duties related to scanning of Return Mail
• Assist with mail handling operations
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Ability to be team player.
• Basic Computer knowledge
• Ability to meet deadlines.
• Excellent communication and customer service skills.
• Ability to work in fast-paced environment with multiple priorities.