Customer Service Coordinator

Logistics done differently.

 

We are looking to bring on board a Customer Service Coordinator on a permanent basis to join a busy, fast-paced team based at our customer site in Rochester. We need someone that has a passion for speaking to people and not fear juggling various tasks at any one time. If this sounds like something for you then read on!

 

Pay, benefits and more:
 

We’re looking to offer a salary of £23,000.  In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks. You will be working Monday – Friday, 8am – 5pm.

 

What you’ll do on a typical day:

 

• To cost effectively plan and dispatch orders to achieve contractual delivery times, conducting remedial planning to effectively manage live changes to the plan
• Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
• A large part of the role would be to pre-call consignees (customers receiving goods) to advise of deliveries, whilst checking for any restrictions or barriers to our vehicles that could slow down the delivery process
• Act as a strong link between specialist services delivery depots, crews and customers
   

What you need to succeed at XPO:

 

• You’ll need to have worked in a customer facing environment before (on the phone)
• The ability to build relationships with our stakeholders and customers
• Previous experience in a transport/logistics environment would be desirable
• Working experience of Microsoft packages such as Microsoft Word and Excel
   

Be part of something big.

 

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review XPO's candidate privacy statement here.