Customer Service Coordinator

Requisition Number: 70835

 

The company built on breakthroughs. ​  
Join us.​                                                                               

 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

​Come break through with us.  

Corning’s Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary applications around the world.

Role Purpose

Supports Corning Environmental Technologies Customer Service team. Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics. Delivers professional, first line customer correspondence including providing conflict resolution. Maintains records of customer profiles and prepares status reports.

 

Position acts as a liaison between customer and business. Identify and act on supply issues to minimize impact to the customer. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

Experiences/Education - Required

• High School Diploma/GED, or equivalent experience; two-year degree preferred
• Strong attention to detail, experienced at building relationships and working across many different areas.
• Able to effectively manage multiple activities in a fast-paced environment.
• Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize.
• Ability to negotiate and resolve issues across multiple functions.
• Demonstrates strong excel skills. 
• Consistently completes tasks with a high level of accuracy and professionalism and has very strong communications skills (both written and verbal).

Experiences/Education - Desired

• 1+ year customer service experience and outstanding Microsoft Excel skills
• PeopleSoft 9.1 supply chain (order entry, billing, shipping), S4Hana SAP or equivalent system, experience working with customers and freight forwarders.
• Positive attitude, team player.
• Enjoys being challenged and strives to improve processes.

This position does not support immigration sponsorship.  

 

The range for this position is  $39,014.00 - $53,645.00  assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

 

​

A job that shapes a life.  

Corning offers you the total package.  

 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career.  We also offer a 401(k) savings plan with company matching contributions.  
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs. 
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.     
• Getting paid for our work is important but feeling appreciated and recog