Customer Service Coordinator

See yourself at Odyssey.

Join the team as our new Customer Service Coordinator.

Who We Are & Why We’re Hiring:

Join Odyssey Logistics – A Global Leader in Multimodal Logistics

At Odyssey Logistics (Odyssey), we deliver innovative, high-value logistics services and technology solutions that help businesses navigate modern supply chain challenges. Our specialized multimodal expertise serves as the foundation for our full-service offering across four key divisions: Intermodal, Freight Forwarding, Transport & Warehousing, and Managed Services. By integrating advanced analytics, strong carrier relationships, specialized assets, and sustainability strategies, we provide cost-effective, end-to-end freight solutions tailored to evolving customer needs.

Odyssey Metals Intermodal (CMI) CMI Logistics, a subsidiary of Odyssey Logistics & Technology Corporation (Odyssey), is the leading intermodal distribution company in the metals industry. Through our strategic network of transload facilities, we design global, customized metals distribution programs.

Join us and be part of a team that keeps global supply chains moving at full speed, no matter the market conditions.

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The Customer Service Coordinator is responsible for performing all tasks and adhering to policies and procedures outlined by the company to ensure customer satisfaction in the shipping/receiving of Odyssey Metals Intermodal.

The Customer Service Coordinator will offer support to the Operations team by striving to meet and exceed the expectations on safety and prompt delivery of the customer’s cargo. This position includes daily tasks with emphasis on accuracy, effective communication, and quality control with an ultimate objective of excellent customer service.

In This Role, You Will:

• Follow safety guidelines established for the office and adhere to OSHA regulations.
• Create all documents necessary for inbound and outbound customer inventory. Ensure that all paperwork is completed accurately and correctly.
• Distribute daily warehouse reports of material to ship.
• Document the shipping and receiving window and maintain appointment log.
• Direct outside drivers to proper loading or unloading areas and inform drivers of proper warehouse procedures.
• Receive product into inventory; monitor inventory, report inventory levels to the Terminal Manager.
• Ensure all documentation is accurate and completed prior to releasing product to be shipped.
• Assess customer needs, vendor and driver needs and answer questions, field all incoming calls and address complaints.
• Verify and confirm pick up and/or delivery of customer product and update statuses in all computer system(s).
• Set up container bookings, enter and receive empty containers.
• Coordinate and communicate with warehouse employees, other departments and divisions.
• Report incidents, accidents, service failures, claims.
• Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
• Deliver all types of communication, including phone and email, in a professional, pleasant, and detailed manner.
• Track/trace the progress of each domestic and international shipment assigned from the point of pickup to final delivery.
• Ensure daily communications with carrier, shipper/consignee via computers, emails, phones and fax.
• Perform clerical services for the International Group that may be administrative in nature and according to procedural guidelines.
• Cross train with all account managers.
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications:

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Desired:

• High School Diploma or equivalent
• Work history in similar role and environment is preferred
• Transportation or metals industry exposure is preferred
• Strong Microsoft Office and general computer skills with the ability to type 50 words per minute
• General trucking, intermodal, import and export experience is preferred

Location:

This is an onsite role based in Kent, WA.


As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under