Customer Service Coordinator

Job Posting

We are dedicated to providing exceptional care to every patient, every time. 

 

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.  

 

Position Summary: 

Coordinates daily self-pay and customer service functions and staffing in the customer service department located in the Desloge Outpatient Center. Ensures the phones are answered timely in the call center, establishes and monitors customer service and self-pay collection policies and procedures; identifies and resolves problem areas, prepares monthly and daily reports, implements new procedures to improve workflow, works effectively with managers in the department, brings about problem resolution in a professional manner, provides staffing to efficiently manage daily functions and calls presenting to the call ce Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.   

 

Education, Experience, & Licensing Requirements:   

Education: Bachelor’s degree in Healthcare Management or equivalent experience required. 

Experience: Medical office or hospital department experience preferred.   

 

Benefits for a Better You:  

• Day one benefits package 

• Pension Plan & 401K 

• Competitive compensation 

• FSA & HSA options 

• PTO programs available 

• Education Assistance 

 

 

Why You Belong Here:  

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.