Customer Service Clerk

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.


We are seeking a qualified Customer Service Clerk to join our team in either Warsaw, Virginia or Brierfield, Alabama. This position is a clerical support role which delivers the highest level of service in providing order processing support to the Customer Service team.


Principal Responsibilities:


• Accurately enters and reviews sales orders within 24 hours
• Inputs customer and sales data into processing system according to company procedures
• Ensures all proper paperwork is filed in customer folders to meet department policy
• Provides backup coverage for Account Representative/Specialists
• Assists with special projects/reporting as assigned
• Supports invoicing customers, invoicing freight, and matching records for payment
• Develops and maintains detailed written desk instructions covering all major responsibilities
• May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks
• Participates and contributes to company safety program
• Performs other related duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


Qualifications:


• Education: High School Diploma
• Experience: Three to six months related experience and/or training; previous clerical support experience
• License/Certification: N/A
Knowledge, Skills and Abilities:

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally


Employee Benefits:

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:
• The security of working for a company designated as an essential workplace
• Comprehensive total benefits package with 3 medical plans to choose from
• Several company-paid benefits including:
◦ Dental and Vision coverage
◦ Life insurance and Accidental Death & Dismemberment (AD&D) policies
◦ Long-Term Disability Coverage
◦ Access to a robust employee assistance program
• Competitive compensation
• Annual bonus program opportunity
• 401(k) savings plan with generous Company match (150% on the first 4% deferred)
• 2 weeks paid vacation and 9 holidays
• Career advancement opportunities
• Ability to purchase Company stock
Equal Opportunity Employer/Veterans/Disabled