Customer Service Billing Representative

POSITION SUMMARY

Provides excellent patient care by answering all incoming business office calls and directing them appropriately. 

Essential Functions Statement(s)

• Answers all incoming calls to the Business Office and directs them to the appropriate business staff if needed 
• Verifies and updates insurance and demographic information 
• Resolves patient balance/account questions 
• Identifies and prepares patient refunds 
• Responds to assigned communicator messages 
• Works hold buckets for any claim corrections 
• Resolves claim holds 
• Performs other related duties as assigned

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Previous experience in a physician office preferred. 

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type. 

Campbell Clinic Benefit Summary: 

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account 
• Basic Life Insurance 
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability 
• Accident Insurance 
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing 
• Employee Assistance Program 
• Paid Time Off 
• 8 Paid Holidays 

Equal Opportunity Employer/Veteran/Disabled.