Customer Service Assistant

Department:

36327 Advocate Lutheran General Hospital - Breast Center

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

0

Schedule Details/Additional Information:

• Mon-Fri/ 1 Saturday a month
• Part Time as Needed role
• Days and PM shifts
• PTO coverage

Major Responsibilities:

• Creates appointments in computerized scheduling system, reflecting patient’s schedule preference, age and order appropriateness.
• Analyses patients order and reports for accuracy
• Communicates with physician offices pertaining to correct ordering and released reports
• Accurately transcibe incoming faxed orders into Epic
• Printing and committing imaging reports
• Downloading images into PACs
• Creating requistions for outside imaging and merging in PACs
• Triages phone calls from outside sources and processes imaging requests and releases in a    timely manner,
• Knowledge of breast imaging computer system to pull and push cases

Education Required:

High School Diploma

Experience Required:

Two years previous office experience preferred.

Knowledge, Skills & Abilities Required:

Good communication skills and proficiency with computer terminal input/maintenance. Familiarity with radiology terminology preferred.

Physicial Requirements and Working Conditions:

• Must be able to work in a fast-paced environment with established time constraints. Ability to transport objects form one location to another. Ability to work weekends and evening hours as assigned.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.