Customer Service Agent - OTS Hunter

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Houston, 10650 Okanella Street 

Division: Solutions 
Job Posting Title: Customer Service Agent - OTS Hunter 
Time Type: Full Time

 

POSITION SUMMARY

The Customer Service Agent, On-Time-Shipment (OTS) Hunter is responsible for building a rapport of trust with the Client by delivering exceptional service and supporting critical operational customer service functions to include accurate order review and timely reporting of shipping and/or receiving information as defined and required by Client needs.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety and quality.  Associates are expected to comply with all corporate and site-specific policies.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency.
• Develop and maintain reports and dashboards to support daily business operations and customer service performance.
• Ensure accuracy and reliability of data through data cleaning, validation and standardization.
• Collaborate with operations, IT and customers to address reporting and customer service needs.
• Support ad-hoc data requests, customer inquiries and analysis requests as needed.

 

 

SKILLS & ABILITIES 

Education & Experience

• Must have a high school diploma or general education degree (GED).
• 1-3 years’ experience in a Customer Service-related capacity.
• Bachelor’s degree in Logistics and Supply Chain Management, Business or related field (preferred but not required.
• Relevant certifications (Google Data Analytics, Microsoft Power BI, SQL, etc.) are a plus.

 

Computer Skills

• Intermediate computer skills
• Proficient with MS Office
• Proficiency in Excel (pivot tables, formulas, charts).
• Ability to perform basic data interpretation and analysis
• Understand data cleaning, validation and standardization.
• Familiarity with data visualization tools (Power BI, Tableau, etc.) – preferred but not required.
• Warehouse Management Systems (WMS) Functions

Certificates & Licenses

• N/A

 

Language Skills

• English (reading, writing, verbal)
• Business writing proficiency

 

Mathematical Skills 

• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client product.

 

Other Skills 

• Clear and effective communication skills.
• Strong analytical and problem-solving mind-set.
• Strong attention to detail and accuracy in handling customer and operational data.
• Effective time management with the ability to perform duties with minimal supervision or guidance.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
• Strong collaboration skills.