Customer Service Agent 3PL

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Miami, 122nd St 

Division: Air & Sea 
Job Posting Title: Customer Service Agent 3PL 
Time Type: Full Time

 

Customer Service Agent 3PL

 

The Customer Service Agent is responsible for ensuring a high level of service is provided to our customers. The role will be responsible for communications between the customer and warehouse management relative to the daily work product, status, and expectations. The Customer Service Associate will prepare and maintain backup for customer invoices in compliance with company policy.

 

Duties and Responsibilities

• Processing the daily operational orders to ship out within the assigned deadlines
• Work directly with internal and external customers to meet and exceed expectations
• Exercises discretion and judgment on a regular basis to achieve Customer and company goals
• To assist with customer visits when request or facilitated with internal management
• To assist with employee training
• Escalate customer issues or requests when necessary
• Communicates with the team to discuss problems, issues, ideas for improvement
• Schedule freight pick up
• Organize front office files/documents 
• Performs other duties as assigned by management
• Complete necessary reports
• Ensure high level of data quality and integrity by processing shipment accurately
• Other duties as assigned by management

 
Educational Background / Work Experience
Experience in Customer Service/3PL within the freight forwarding/supply chain/logistics industry preferred 

Skills & Competencies

• Organized
• Detail oriented
• Ability to effectively work with others, in a team environment
• Ability to train and instruct others on how to perform tasks
• Excellent interpersonal and communication skills
• Ability to operate in global environment
• Self-managing and pro-active
• Strong written and verbal communication skills
• Able to work within deadlines

Language Skills:

• Fluency in English is required
• Knowledge of additional languages is a plus

 

Computer Literacy

• Proficiency in Microsoft Office Suite, namely Excel 
• Experience in logistics software and systems preferred
• Knowledge with Cargowise and WMS programs

 

Working Conditions
This role is based in a warehouse environment.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
 

For this position, the expected base pay is: $18.75 - $25.25 / Hourly.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

 

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contac