Customer Service Advisor

Customer Service Advisor - Dundee (Hybrid)

Hours: Full-time, 35 hours/week | Early or late shifts, 7am-11pm
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN - hybrid after training
Contract: Temporary, ongoing

Pay & Enhanced Rates

Standard Rate: £13.98 per hour
Evening Premium (8pm to Midnight): £16.23 per hour
Sunday Rate: £17.48 per hour
Sunday Evening Rate: £19.73 per hour
Overtime & Bank Holidays: £20.97 per hour
Overtime/Bank Holiday Evenings: £23.22 per hourAbout the role

We're helping Tesco's one of the UK's leading retailers grow their customer engagement centre team. If you love turning a tricky call into a great outcome, this is your chance to be the friendly voice customers count on.

What's in it for you

Competitive pay, with strong evening/weekend premiums
Full training on-site for your first 6 weeks
Hybrid working once trained
On-site gym and staff restaurant
Free on-site parking
Real career progression opportunitiesThe Role

Answer customer calls about orders, deliveries and products
Turn complaints into positive outcomes with empathy and professionalism
Use our systems to log and resolve requests accurately
Work closely with your team to keep support seamless
Represent the brand with integrity in every interaction

We need

A genuine passion for great customer service
Confident, friendly phone manner
Basic IT skills (comfortable learning new systems, familiar with MS Office)
Ability to juggle tasks in a busy environment
Flexibility to work shifts, including evenings and weekendsWhere you'll be working

Based at Dryburgh Industrial Estate, Dundee, with a flexible hybrid pattern once you're fully trained. Shifts are confirmed 4 weeks ahead, with a 45-minute flex window on start times.

How to apply

Click apply now - we'd love to hear from you.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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