Customer Service Advisor

Customer Service Advisor (Nights)

We are currently recruiting for a Customer Service Advisor to join a busy and growing team.

This is a fantastic opportunity for someone with previous customer service, contact centre, administration, helpdesk, or scheduling experience who enjoys working in a fast-paced environment.

Shift Pattern: 4 on 4 off Nights
Hours: 7:00pm - 7:00am

Key Responsibilities

Handling inbound customer calls and emails.
Responding to customer queries in a professional and timely manner.
Logging and updating requests on internal systems.
Scheduling and coordinating work activities, allocating jobs to engineers and operational teams.
Monitoring job progress and ensuring works are completed within agreed timescales.
Providing customers with updates and information.
Liaising with internal teams to ensure queries are resolved efficiently.
Maintaining accurate records and customer information.
Delivering excellent customer service at all times.

If interested, please apply with your CV below or call Chelsea on (phone number removed)

RG Setsquare is acting as an Employment Business in relation to this vacancy