Customer Service Administrator

Description

Love Where You Work!

At Towne Properties, we don’t just build communities—we build careers. As a recognized leader in property management, we take pride in being an employer of choice. Our team is growing, and we’re looking for talented individuals like you to join us!

Position: Customer Service Administrator
Location: Carolina Regional Office, Raleigh, NC
Schedule: Monday–Thursday, 8:00 a.m.–5:30 p.m.; Friday, 8:00 a.m.–1:00 p.m. 

Competitive Pay: $17 to $20 per hour based on experience, and qualifications plus yearly bonuses.

What You’ll Do as a Customer Service Administrator:

• Serve as the primary point of contact for residents and homeowners in your assigned portfolio.
• Provide administrative support to Association Managers, including drafting correspondence, preparing reports, and maintaining organized records.
• Respond to resident inquiries and relay relevant feedback to Association Managers.
• Create and distribute newsletters, mailings, and other community communications.
• Communicate with Board members to share project updates and assist with follow-up tasks.
• Cover the reception desk part-time, welcoming visitors and managing incoming calls.
• Support daily operations through additional Community Support Assistant (CSA) duties.

What We’re Looking For:

• A minimum of one year of experience in customer service or administrative roles.
• Strong written and verbal communication skills.
• Proficiency in MS Office products.
• Experience writing reports and business correspondence.
• Ability to thrive in a fast-paced office environment while handling challenging situations with composure and a solutions-focused approach.
• Valid driver’s license, reliable vehicle, and auto insurance.
• Willingness to undergo a drug and background check if offered the position.

Why Join Towne Properties?

• Competitive Pay: $17 to $20 per hour based on experience, and qualifications plus yearly bonuses.
• Benefits: 401(k) with company match, paid holidays, vacation days, sick, and personal time.
• Health & Wellness: Medical/Dental/Vision insurance options, and Flexible Spending Accounts.
• Professional Growth: Access award-winning training and certifications to enhance your skills.
• Inclusive Culture: Join a dynamic workplace built on teamwork, innovation, and mutual respect.

Grow Your Career With Us!

Towne Properties is committed to promoting from within. Through Towne University programs and our growing company, you’ll find countless opportunities for career advancement.

Don’t miss this opportunity—apply today and start building your career with Towne Properties! 

 Towne Properties is an Equal Opportunity Employer. Satisfactory background and MVR checks are required as a condition of employment. 

Requirements

• A minimum of one year of experience in customer service or administrative roles.
• Strong written and verbal communication skills. 
• Valid driver’s license, reliable vehicle, and auto insurance