Customer Service Account Representative

Now hiring! Customer Service Account Representative

 

Wyandotte, MI

 

 

We are looking for a Customer Service Account Representative  to join our Performance Materials team in Wyandotte.

 

Come create chemistry with us!

 

The Performance Materials division is at the forefront of the much-needed sustainability transformation in plastics. Our experts co-create products with customers to bring innovations to major industry sectors such as transportation, consumer goods, industrial applications, and construction.These solutions contribute to a sustainable future by pushing the boundaries in thermal resistance, robustness and lightweight applications.

 

Our dedicated Customer Care Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Customer Care Team acts as solution champions, delivering winning results and a premiere customer experience. At BASF, employees are provided with the tools needed to manage your career. Once established within Customer Care, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement. 

As a Customer Service Account Representative, you create chemistry by...

 

• Managing the order to cash process taking full responsibility for the customer order management process and escalating as needed contributing towards a positive customer relationship.    
• Monitoring and communicating on customer support related reports providing proactive and consistent customer order communication. Backuping team members and across teams as necessary
• Confirming pricing and utilizing price discrepancies as needed.    
• Capturing failures and customer complaints via NCM process; by utilizing critical thinking skills. As well as identifing and escalating customer issues and risks.  
• Managing Business Continuity Workbooks.And managing SAP data, text, and outputs.    
• Obtaining and documenting necessary approvals.    
• Utilizing proper reason codes (A/R, LO1634, Cr/Dr, etc.).
• Reviewing and understanding Supply Chain Key Performance Indicators.    
• Developing an understanding of the customer and the customer's markets by actively engaging with segment partners.  
• Communicating market intelligence from a customer and share information with primary account manager.  
• Participating in continuous improvement efforts by identifying areas for process improvement and waste reduction

 

If you...

 

• Have a HS Diploma or equivalent with at least 6 months to one-year professional experience (Internships included)    
• Posses Bachelor’s degree preferred with 6 months to one-year experience preferred    
• Have computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications.
• Are able to interact with the customer in a helpful and friendly manner and to understand customer needs.  
• Are able to work well in a team environment.  
• Have the ability to set priorities and manage time in a dynamic work environment.  
• Possess excellent oral and written communication skills as well as having strong problem-solving skills. French speaking abilities would be highly preferred

Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up chil