Customer Returns Auditor

Position Details:
Title: Customer Returns Auditor
Department: Customer Returns
Reports to: Customer Returns Supervisor
Location: Hanson, KY
Job Classification: Onsite
FLSA Status: Non-Exempt
Job Band: Business Support
Job Summary
​​The primary function of this position is to sort and process returned packages/garments from all customer channels while conforming to the requirements of internal and external Carhartt customers. ​
Inspired by Hard Work
At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
• Sort returns after arrival based on return authorization type
• Ensure accurate review and processing of returned goods is within set procedural work methods
• Conduct accurate, neat, and timely reporting of all audits – completing D2C returns within a 24-hour period
• Scan garments through the customer return process for D2C, wholesale, and retail returns
• Analyze each return to ensure accurate return criteria were followed
• Accurately review garments for Carhartt quality compliance standards
• Inspect garments to determine inventory disposition, i.e. first quality, irregular, thirds, or to be destroyed
• Timely reporting of return discrepancies
• Assist in establishing and maintaining safety, housekeeping and preventative guidelines in assigned areas
• Report problems in work area to appropriate personnel

Required Education
• High School Diploma or GED
Required Skills & Experience
• Basic Computer Skills required
• Warehouse and Distribution Center environment experience preferred
• Experience in quality or auditing preferred
• Attention to detail required
• Excellent written and oral communication
Physical Requirements and Working Conditions
• Strength: Medium
• Movement: Climbing, balancing, stooping, reaching, finger dexterity
• Equipment used: office equipment
• ​​This position has an On-Site location: Associate will work on-site for all work-related activities
• ​​Carhartt is a tobacco free workplace


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.