Customer Product Trainer

Job Summary

Conduct learning and development programs for SafeSend customers and employees. This includes onboarding of new customers and employees, refresher training for existing customers, and product training for customer support employees.

About the Role

• Participate in and conduct technical training for new and existing product users.
• Act as a subject matter expert on assigned products and answer customer and internal employee questions on implementation procedures.
• Develop a thorough working knowledge of the SafeSend suite of products.
• Assist in product launches.
• Understand how our customers are utilizing SafeSend products and recommend additional features that can be leveraged to enhance their business.
• Ensure client configuration aligns with recommended best practices.
• Work with the company's marketing, sales and product development teams to support the development of marketing initiatives to help ensure continually evolving products that meet or exceed client expectations.
• Responsible for phone support, problem tracking, diagnosis, replicating business issues, troubleshooting, and resolution of client problems.
• Host weekly Trainings and/or Demonstrations of product lines.
• Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy customer needs.
• Provide mentorship to junior L&D specialists, ensuring best practices in training delivery and instructional design.

About you

• Bachelor's degree from an accredited college/university or equivalent work experience.
• 2+ years of experience in product training or similar role, preferably for a SAS provider.
• A passion for technology and comfortable with web-based applications.
• Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines.
• Strong presentation skills and ability to effectively communicate a variety of topics to a diverse audience.
• Experience providing high-level client support, internally and externally, along with the ability to build strong relationships with clients and team members.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Possess the ability to self-motivate, maintain a consistent schedule, and a personality to train clients who may have no understanding of the product.
• Excellent computer skills including Microsoft Word, Excel, PowerPoint and Outlook

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What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.