Customer Operations Specialist

Title: Customer Operations Specialist

               

Location: Kennewick, WA

               

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

               

At Lamb Weston, our purpose is simple yet powerful: to bring the world together with our fries. We believe that customer centricity is essential to our success, and we’re proud to deliver a differentiated level of service through our Customer Centric Operations team. This team is dedicated to supporting our top North American Multinational Chain, Foodservice, and Retail customers ensuring tailored solutions, seamless collaboration, and exceptional service at every touchpoint.



This role is responsible for providing order management and customer service to Lamb Weston’s customers, serving as the primary order contact for both customers and sales teams. Daily responsibilities include processing customer orders and change orders received through various channels, delivering timely and customer-centric responses to inquiries, and collaborating across the Supply Chain organization to meet and exceed Lamb Weston’s service metric standards. The role interacts with a wide range of internal departments including Sales, Sales Support, Planning, Logistics, and Shared Services. Additionally, this position serves as a foundational role within the Customer Centric Operations team, offering opportunities for growth into more advanced customer operations and supply chain roles through demonstrated performance and cross-functional collaboration.

Job Description

• Process customer orders and change orders timely and accurately in SAP 

• Review, audit and enforce purchase order requirements 

• Serve as the primary point of contact for customers and sales on order inquiries 

• Provide clear and timely communication to all stakeholders 

• Perform validation of inventory to ensure case fill rate metrics are met    

• Maintain customer master data ensuring accurate shipment records     

• Modify orders in support of production and logistical priorities 

• Comply with all regulatory requirements for domestic and international shipments   

• Identify and escalate recurring order issues to drive process improvements and enhance customer experience 

• Lead or contribute to cross-functional initiatives aimed at improving order management efficiency 

• Work collaboratively with Supply Chain in support of company strategies  

Basic & Preferred Qualifications

Education/ Certifications:  

• Bachelor’s degree in business administration or supply chain preferred 

 

Skills and Experience:  

• 2 years related experience in Customer