About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

In the Customer Operations - Readiness role, you will spearhead the go to market strategy to ensure operational readiness for new product and feature launches. Your mandate is to shape the customer experience strategy through our operations, function as the stitcher of information, foster creative problem-solving and take ownership from ideation to execution. To be successful, you will need to be comfortable navigating ambiguity and have a passion for core operations and the end customer experience.  This role reports into the Core Ops team.

This role is responsible for: 

• Working closely with cross-functional teams (ie. Product, Operations, Customer Service, Analytics, Change Management, Compliance & Legal) to develop and execute strategies for launching new lines of businesses.

• Develop and implement comprehensive communication plans to drive alignment on the operational launch strategies, execute launch playbooks, mitigate post-launch issues, create business continuity plans, conduct launch reporting and establish post launch feedback loops.

• Define servicing use cases, internal and external resource requirements, agent training programs and tooling requirements. 

• Take full ownership of the operational readiness process, leading initiatives from conception to implementation.

• Collaborate with external partners to assess and address business and regulatory risks and constraints. 

• Demonstrate a proactive and solution-oriented approach to challenges. 

You bring

• 8+ years of operations or product support experience; preferably in consumer banking or Fintech. 

• Strong project management skills with a proven track record of delivering results, prioritizing tasks and managing multiple work streams concurrently.  

• An act-like-an-owner mentality: decisive, collaborative and biased toward action.

• Comfortable navigating ambiguity and thriving in fast-paced, dynamic environment

• Excellent communication and interpersonal skills for effective stakeholder management.

• Ability to think strategically about operational processes and identify areas for improvement.

• Demonstrated leadership and a proactive attitude in taking charge of initiatives.

• Understands the connectivity of various roadmaps, prioritization and risk mitigation efforts.

Pay Transparency

The estimated annual base salary for this position ranges from $150,000 to $175,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience.  If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

What it’s like working @ One

• Competitive cash

• Benefits effective on day one

• Early access to a high potential, high growth fintech

• Generous stock option packages in an early-stage startup

• Remote friendly (anywhere in the US) and office friendly - you pick the schedule

• Flexible time off programs - vacation, sick, paid parental leave, and paid caregiver leave

• 401(k) plan with match

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or