Customer Operations Associate

Customer Operations Assoc II

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer 

• Competitive salary  

• Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one  

• Extensive product and on the job/cross training opportunities with outstanding internal resources 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

• Company vehicle (as applicable), Tools, and Equipment to complete all jobs 

• Providing Scheduling and management support 

• JCI Employee discount programs (The Loop by Perk Spot) 

• Check us Out: A Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY 

What you will do 
 

Under direct supervision, tracks and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides back up customer call handling, as needed. Provides administrative, day to day support in the operational areas. 
 
How you will do it 
 

Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate. 

Updates project/labor schedules as required by project owner. 

Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions. 

Performs necessary cost transfers. 

Prepare and submit billings. 

Completes any additional documentation required for billing, i.e. certified payroll. 

Reconciliation of accounts payable exceptions as necessary. 

Assist installation teams as needed to reach revenue goals, which may include contacting vendors. 

Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process. 

Works with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution. 

If needed, will interact with Customer to resolve receivable issues. 

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