Customer Onboarding Specialist (Contract)

About the company

Remind, the leading communication platform in education, helps educators reach students and parents where they are: their phones. With nearly 30 million active users, we have our sights set on something even bigger: giving every student the opportunity to succeed.

Remind runs one of the largest free services in education (Remind Chat), a district/school SaaS business that has scaled to support millions of students (Remind Hub), and an online tutoring solution sold to districts, schools and individual consumers (Remind Tutoring). The common thread through each of our product lines is the belief that success in education is driven by relationships, and the Remind communication platform is where the next generation of education relationships live.

About this role

You will be working closely with the Customer Success team at Remind to help support our school and district partners. As an Onboarding Specialist, you will typically be the first Customer Success team member who interacts with a recently-signed customer and will be responsible for helping deliver a smooth onboarding process and setting their expectations for their rollout of Remind. This will include hosting onboarding training sessions, customizing presentations and communication, and answering basic initial questions on certain Remind features. You may also deliver additional training sessions, depending on a customer’s rollout plan, and assist with creating customer-facing written resources.

About you

• You are an excellent verbal and written communicator and can adapt your style to meet diverse customer and internal stakeholder needs
• You are organized, detail-oriented, and can think strategically about how to tailor your approach for specific customer needs
• You have experience leading presentations and fielding audience questions during the presentation
• You're an experienced self-starter capable of working relatively autonomously
• You have experience with Google Workspace and a variety of computer programs and learn new programs and processes quickly
• You are comfortable with working in a start-up environment and happy to jump into new Customer Service/Customer Education tasks to help out
• You have a quiet remote working space with room for a laptop and monitor. Remind will provide you with a company laptop to be used during the contracting period and can provide a monitor for the period, if needed
• You are available to work from 6:00am-3:00pm PST with a one-hour lunch break
• Bonus: You have worked in the education field and/or provided customer support in some capacity
• Bonus: You have experience in writing Help Center content, including matching company branding/tone

What you’ll do

• Review customer purchase order forms in customer relationship management system (Salesforce) to determine how to personalize customer-facing communications and presentations
• Provide onboarding overview and software demo to support new school and district customers via video conferences
• Work in collaboration with Customer Success Managers and Support to ensure the successful onboarding of each account
• Follow written procedures to record information and complete actions in spreadsheets and Salesforce

On your first day, you should

• Be comfortable with Google tools such as Drive, Slides, Gmail, Sheets, and Meets
• Be familiar with how to customize Google Slides presentations
• Know best practices for leading a Google Slide presentation via Google Meets
• Be able to write clear and concise customer facing emails and internal communications

Compensation

• This is a 40 hour per week seasonal contractor role from 5/1/2023 - 10/31/2023 with an hourly pay of $17/hr.

Additional Information:

Remind is an equal opportunity employer, and we're committed to diversity and inclusion in the workplace. We aim to represent the students, teachers, and parents we serve, and we welcome, support, and empower all the diverse individuals in our community.

Frequently cited statistics show that women/non-men and underrepresented minorities are likely to apply to jobs only if they meet 100% of the qualifications. Remind encourages you to break that statistic. If you are passionate about this role and our mission, even if you don’t meet 100% of the qualifications, we look forward to receiving your application.

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