Customer Master Administrator

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

Location - Remote, East Coast (EDT zone)

Your role in our future

The Customer Master Administrator provides customer data set-up and maintenance support services to the Order Quality and Order Management Teams.  The Administrator will achieve and maintain proficiency in data standards in the Sales force, Oracle, and OLM systems, and will serve as a resource for customer data integration initiatives. Attention to detail and maintaining addressing standards are essential for this position.

• Process new customer account setups and maintenance with precision.
• Investigate and resolve returned invoices due to address issues.
• Welcome and validate address information for new customers.
• Document and triage business user issues related to the Oracle Customer database.
• Support complex customer account builds or re-builds as needed.
• Communicate Oracle customer maintenance procedures effectively.
• Participate in territory changes and execute them seamlessly.
• Analyze root causes of customer data gaps in various cycles.
• Audit customer data transactions and provide constructive feedback.
• Provide professional support to all customers, internal and external.
• Embrace necessary overtime based on business needs.
• Contribute to special projects and related duties.

Your profile

• High School diploma with relevant experience.
• Experience in transactional mainframe systems.
• Effective communication and bridging skills.
• Ability to prioritize, meet deadlines, and work under pressure.
• Independent worker with high productivity.
• Proficient in Word, Excel, Outlook, Sales Force, Oracle, OLM, OLS, ATLAS, and Siebel environments.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance. Apply now.

This position has an hourly pay range of:

$23.27-$34.90

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background.  We firmly believe in zero discrimination in employment on any basis, including gender, race, e