Customer Logistics Analyst

Customer Logistics Analyst

Job Description

As a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement. You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose. You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories. In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

In this role, you will:

• Provide ongoing dedicated order management and end-to-end supply chain/logistics expertise by making decisions to strengthen relationships with assigned accounts, drive efficiencies, and improve overall business results. 

• Achieve Key Performance Indicators: order entry cycle time and phone metrics (quality and availability). 

• Lead and provide business knowledge and LEAN problem-solving capabilities to assure sound analysis, recommendation, and actionable programs.  

• Lead the team in proactive analysis efforts to identify and act upon value creation programs that drive results against business plans with cross functional teams. 

• Lead department and/or cross-functional project teams in small to medium scale initiatives. 

• Collaborate with the customer and/or the business with routine and non-routine analytical assessments of inefficiencies and processes; as well as strategic order management / supply chain opportunities. 

• Provide leadership, expertise, and advice on pertinent supply chain matters by providing ongoing, timely and meaningful customer communication.  

• Coach and develop the Customer Care Solutions Associates and Analysts by becoming a subject matter expert to the team, sharing innovative ways to work, and providing feedback to team members to build talent and capability among team members.  

• Provide project work and or analysis support to achieve completion of business goals with key internal/external stakeholders. 

• Bring supply chain knowledge and analysis to Customer Care and other cross functional teams to influence processes and make improvements based on customer requests and internal feedback. 

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our Supply Chain, roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Bachelor's Degree and 2+ years of related experience or a minimum of 5+ years of related experience 

• Proficient in Microsoft Excel and MS Office Suite  

• Excellent interpersonal, verbal, and written communication 

• Demonstrated leadership skills in customer solution/customer service  

• Strong working knowledge with SAP, Supply Chain, and other tools/systems 

• Strong problem solving and analytical skills including decision making, time management and task prioritization 

• Ability to t