Customer Fulfillment Specialist

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Come join our team at our Analytical Instruments business, Boulder, Colorado facility, where we work and collaborate in an amazing work environment. We design, supply, and service a range of water systems
and monitoring equipment in industries ranging from pharmaceutical to food and beverage
applications, and from microelectronics ultrapure water to municipal water and industrial
wastewater treatment. We are one of the world’s leading manufacturers of total organic
carbon (TOC) analyzers and corresponding certified reference materials. Our ground-
breaking endotoxin analyzer is the latest addition to our expanding analytical instruments
portfolio. We strive to provide not only superior technology and design, but also outstanding
quality, service, and application support. 

Veolia is the benchmark company for ecological transformation with a global footprint of over
220,000 employees. Join the environmental revolution transforming over thirteen industries
with sustainable solutions, innovative delivery technologies, and proven expertise. Our
growing network of employee resource groups are the backbone of our inclusion & diversity
culture with campus specific, employee led, opportunities for fun, community service, and
personal development. If you like the idea of working for a company that’s doing big things to
create a cleaner, more sustainable world for us all, here’s more!

Job Summary:
We are looking for dedicated individuals to deliver a great customer experience with each
interaction while having a hand in making the world a better place. Working in the Customer
Fulfillment Solutions team as a North American Customer Fulfillment Representative, you
are the customer's first point of contact with Veolia Water Technology & Solutions. You will
be working directly with our customers, sales team and partners to provide the best fulfilment
experience possible. With a focus on operational excellence and customer satisfaction, you
will ensure that customer orders are managed with a combination of speed, quality and
accuracy.

Key activities within this entry level role include, order entry, reviewing/actioning reports,
troubleshooting & resolving order issues, updating the customer on the status of their order
and resolving issues relating to invoicing and billing issues. To be effective in this role, you
will build and cultivate strong relationships & act collaboratively with sales, distribution
partners, customers, and across the entire supply chain team.

Duties & Responsibilities:

• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimizes cost and maximize results
• Enter customer orders with a focus on quality, accuracy and speed
• Handling inbound calls from customers, listening to customers needs or issues, and providing helpful solutions
• Proactively manage existing customer orders
• Prevent, reduce, and resolve escalations, returns, and invoicing issues
• Prioritize &manage high volume of requests from Customers & Inside Sales Team
• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
• Keep customers proactivity informed about the status of their orders
• Manage critical cases with a sense of urgency and ownership

Qualifications

Knowledge, Skills & Abilities:

• An ability to work in a cross-functional environment with peers & immediate leadership
• Energetic, strong interpersonal, organizational and communication skills
• A motivated self-starter with strong problem-solving skills
• Excellent time management skills & ability to prioritize work from multiple channels
• Ability to understand specific business objectives, priorities and key processes
• Cross-functional and global collaboration with peers, Sales, & Supply Chain
• Meets/exceeds responsiveness expectation to customers & internal assignments