Customer Field Representative I

Job Description

This is not a pathway to apprenticeship position, this posting is for a permanent Customer Field Rep.

The shift for this position is Tuesday–Saturday, 8:00 a.m.–4:30 p.m.

This job is under federal regulation by the Department of Transportation (DOT) and is subject to pre-employment and random drug screenings that include screening for the presence of marijuana and marijuana metabolites.

Short Description

Step into a dynamic, customer-facing role where every day brings the opportunity to make a real difference in the communities PSE serves! As a vital link between the company and its customers, you'll travel throughout our service territory, helping resolve account matters, ensuring accurate service records, and safeguarding the integrity of our energy systems. This role offers a rewarding blend of independence and teamwork, hands-on technical work, and the satisfaction of directly supporting both customers and the community. If you enjoy variety, problem-solving, and being the trusted face of PSE out in the field, this position offers an exciting path to grow your skills while making a tangible impact every day.

Job Responsibilities

The position is responsible for providing “on premise” customer assistance throughout PSE service area and performing other duties in the position summary. Examples of responsibilities include advising customers of a need to sign for service, gathering reads from the meter, discussing past due balances with customers, reporting potential rate discrepancies, reporting theft situations including tampering and energy diversion,  and dealing with customer service disconnects and reconnects.

• Perform collection task
• Disconnect single phase self-contained meters
• Reconnect single phase self-contained meters
• Work with customers throughout PSE service areas to obtain meter check reads, meter verifications, and resolve access problems
• Perform similar and incidental duties as assigned

Minimum Qualifications

Previous minimum education and training should include a high school diploma or GED.

Must include possession of a valid Washington State driver’s license.

One (1) year customer field technician, maintenance, utility construction labor, or warehouse experience within the most recent three (3) years.

Previous on the job professional driving experience desired.

Additional Information

JOB CONDITIONS AND PHYSICAL EFFORT

The duties and responsibilities are performed in both an office and outdoor environment. The position generally involved occasional sitting, frequent standing, frequent walking, light to moderate lifting, light to moderate carrying, frequent bending and reaching, occasional kneeling, twisting, balancing, climbing, keyboard operation, telephone operation and operation of tools and equipment.

The environment conditions generally include working in a variety of weather conditions to include all noise levels, hazardous conditions, and working on a full range of outdoor work surfaces. The frequent use of protective clothing is required to perform certain task. Requires the operation of a vehicle. May require irregular work schedule and overtime hours.