Customer Facing Technical Manager - TS/SCI w/Poly

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Communication, Customer Relationships, Service Delivery, Team Management

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Customer Facing Technical Manager

Deliver simple solutions to complex problems as a Customer Facing Technical Manager at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a Customer Facing Technical Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Facing Technical Manager joining our team.

MEANINGFUL WORK AND PERSONAL IMPACT
● Leadership and Team Management:

• Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
• Foster a culture of collaboration, innovation, ownership, accountability and continuous improvement within the team.

● Service Delivery Management:

• Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
• Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
• Ensure engineering best practices and reliable deployment processes are upheld.

●Strategic Planning and Execution:

• Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
• Collaborate with stakeholders to align digital services with business objectives and technological advancements.

● Customer Relationship Management:

• Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
• Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.

● Budget and Resource Management:

• Manage financial resources, including budget planning and cost control measures.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Customer Facing Technical Manager must have:
● Education: Bachelor of Arts/Bachelor of Science
● Experience: 5+ years of related experience

● Required Technical Skills: Proven experience with leading and managing technical teams.
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Demonstrated experience with managing large scaled infrastructure projects and changing priorities. Demonstrated ability to hire, mentor, and grow engineering talent.
● Preferred Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders. Strong analytical and problem-solving abilities, with a keen attention to detail.

● Relevant certifications (e.g., ITIL, PMP) are a plus.

● Location: Annapolis Junction, MD
● US Citizenship Required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GREENWAY

The likely salary range for this position is $161,500 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%