Customer Experience Training Coordinator

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Customer Experience Training Coordinator within our Customer Experience capability. This position reports to the Director, Customer Experience and will work in Elkhart, IN, Dometic Office Location.

About the position

As a Customer Experience Training Coordinator in the Customer Experience team, you will play a pivotal role in shaping how our teams engage with customers across channels. You’ll design, coordinate, and deliver training programs that empower our customer-facing teams to provide consistent, high-quality service aligned with our brand values and operational goals.

Your main responsibilities

• Develop and implement training programs for customer service, technical support, and sales teams focused on customer experience excellence.
• Collaborate with cross-functional teams (Product, Marketing, HR, and Operations) to ensure training content reflects current products, systems, and customer expectations.
• Facilitate onboarding sessions for new hires and ongoing development workshops for existing staff.
• Monitor training effectiveness through feedback, performance metrics, and customer satisfaction data; recommend improvements accordingly.
• Maintain and update training materials, manuals, and e-learning modules using Dometic’s learning management system (LMS).
• Coordinate logistics for training sessions, including scheduling, materials preparation, and communication with participants.
• Support the rollout of new tools, systems, or processes that impact customer interactions.
• Champion a culture of continuous learning and customer-first thinking across the organization.
• Travel is required for this position.

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

A suitable background would be a solid experience within xxx and xxx – as well as the following qualifications and experiences:

• Education: Bachelor’s degree in a related field; in lieu of a bachelor's degree, a high school diploma with significant work-related experience will be considered.
• Experience: Strong background and experience with training coordination, customer service, or learning & development—preferably in a manufacturing, retail, or consumer goods environment.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Must thrive in a fast-paced environment and be results driven.
• Strong facilitation and presentation skills, both in-person and virtual.
• Proficiency with LMS platforms, Microsoft Office Suite, and digital collaboration tools.
• Excellent organizational skills and attention to detail.
• Passion for enhancing customer experiences and empowering teams.
• Familiarity with adult learning principles and instructional design preferred.
• Good knowledge of RVs, basic electricity, and Dometic products preferred.

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face m