Customer Experience Team (52757)

Job DetailsJob Location: Peddlers Son Warehouse - Phoenix, AZ 85034Position Type: Full TimeEducation Level: High SchoolJob Shift: SwingJob Category: Customer Service
Job Summary

The Customer Service Representative is a motivated, detail-oriented professional who thrives in a fast-paced, high-pressure environment and consistently demonstrates professionalism. This role is responsible for handling inbound customer communications, processing orders via phone, email, internet, and in person, and supporting sales operations to achieve company goals.

The Customer Service Representative works closely with the sales team, National Accounts, warehouse staff, buyers, and the Accounts Receivable team to ensure accurate order processing, effective communication, and exceptional customer service. A strong willingness to learn Peddler’s Son processes, procedures, and the produce industry is essential. This position plays a key role in maintaining customer relationships, resolving issues efficiently, and ensuring smooth coordination between the office and warehouse.

Qualifications
Duties and Responsibilities


Interpret and follow a variety of instructions and procedures



Retrieve, enter, and process customer orders accurately and in a timely manner



Assist in compiling statistical data and special reports as needed



Verify inventory availability for requested products



Calculate pricing and apply appropriate discounts



Handle customer inquiries and complaints, ensuring accurate communication with appropriate departments



Verify and maintain accurate and up-to-date customer information



Notify appropriate departments of order details and shipping dates



Review orders for accuracy and completeness



Assist the Accounts Receivable team with required documentation



Maintain clear communication between office staff and warehouse operations



Adhere to all company policies and procedures, including HACCP, SQF, and OSHA regulations



Qualifications


High School Diploma or equivalent required



Minimum of 1 year of data entry experience required



Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)



Data entry speed of 8,000+ keystrokes per hour preferred



Highly self-motivated, organized, and detail-oriented



Excellent verbal and written communication skills



Strong commitment to confidentiality, accuracy, and thoroughness



Customer-focused mindset with a commitment to operational excellence



Ability to work effectively both independently and within a team environment



Background check and pre-employment drug screen required



Schedule, Compensation & Work Hours


Full-time position



Hourly wage: $20.00 – $22.00, based on experience



Saturday and Sunday work is required





Saturday: 7:00 AM – 3:00 PM







Sunday: 9:00 AM – 6:30 PM





Two days off during the week; days off are flexible based on business needs